Services Management

Services Management
Management principles and characteristics of service industries and service aspects of supply chains: sources of strategic advantage; process analysis and tools; quality.
 Hours3.0 Credit, 3.0 Lecture, 0.0 Lab
 PrerequisitesBUS M 361; Major status.
 ProgramsContaining BUS M 462
Course Outcomes

Services Management

Understand principles that lead to successful services management.

Understand Analytical Frameworks

Apply analytical frameworks that provide rigor to your study of services.

Service Principles and Analytical Frameworks

Apply service principles and analytical frameworks to actual business situations.

Enrichment Project

Make significant business decisions.