Know and apply the phases of the basic mediation process.
Know how to prepare for a mediation session and be able to present the essential elements of a mediator’s opening statement.
Be able to identify issues and interests of the parties and set an agenda for the mediation session.
Be able to skillfully conduct a mediation conference with joint and private meetings, allowing the disputing parties uninterrupted time for expressing viewpoints and interactive time to effectively exchange information, arguments, and offers of settlement.
Closing the Session
Be able to assist the parties in building and writing an agreement and to properly close the mediation session.
Rules and Ethics
Understand the basic rules of behavior for the parties in a mediation session and the common ethical practices of mediators.